Privacy policy.

Review Complete is a DBA of Claremont Software (“we,” “us,” or “our”). We operate this website and offer the Review Complete service. This policy explains what information the website collects, why we use it, and the choices available to you.

Information you submit

When you request a free Google Review Audit, we collect your first name, work email, business name, city and state, and any Google Business Profile link you choose to provide. If you email us directly, we receive the information included in your message.

How we use it

• Identify the correct public business listing.
• Prepare and deliver the requested audit.
• Answer questions and discuss whether Review Complete fits your business.
• Protect the form and website from abuse.
• Maintain records reasonably necessary to operate the service.

We do not sell personal information. We do not use an audit request to enroll you in Review Complete.

Website forms and service providers

Form submissions are processed by our hosting infrastructure (Cloudflare) and delivered to us by email. That infrastructure may process technical details such as an IP address, user agent, submission timestamp, and anti-spam signals. Hosting, email, and other infrastructure providers may process information only as needed to provide their services to us.

Cookies and analytics

When you arrive through a tagged campaign link, we keep its source, medium, campaign, and content labels in your browser tab’s session storage. If you request an audit, those labels are included with your inquiry so we can understand which marketing efforts bring requests. A newer tagged visit replaces the previous labels in that tab. Outside the /go/ pages described below, this does not store a visitor identifier, search terms, or a full referring URL. The form also uses session storage to restore your entries if a submission needs correction.

This website uses Cloudflare Web Analytics, a privacy-first measurement service that does not use cookies, does not store a client-side identifier, and does not track visitors across sites. It reports aggregate information such as page views, referrers, and page performance.

Every page on this website also runs Google Tag Manager, which loads Google Analytics 4. It records a page view when you open a page here and may store cookies or similar identifiers on your device. Those identifiers let Google recognise a returning visitor, which is what lets us measure whether our advertising works. Essential hosting, security, or anti-abuse systems may use technical storage where necessary. You can turn the advertising and analytics tool off for this device on Your Privacy Choices, and we honour the Global Privacy Control browser signal.

Pages under /go/ collect more than that. They read utm_source, utm_medium, utm_campaign, utm_content, utm_term, fbclid, and gclid from the page URL, and record the full URL of the page that referred you there. The thank-you page also embeds a third-party scheduling widget so you can book a call, and that widget may set its own cookies when it loads. You can block any of this at the browser level, by disabling cookies or third-party trackers. If advertising or analytics technology beyond what is described here is added to the site, this policy will be updated to describe it.

Retention

We retain inquiries and audit records only as long as reasonably necessary to respond, operate the service, maintain business records, resolve disputes, and meet legal obligations. Retention periods can vary with the nature of the request and any resulting client relationship.

Customer data used in Review Complete

This website policy does not replace a client service agreement or data-processing terms. Before a Review Complete workflow begins, the client is responsible for confirming that customer contacts are genuine customers with an appropriate prior relationship and that the requested communications are permitted. Healthcare and other regulated data requires a reviewed data-handling plan before onboarding.

Your choices

You may ask to access, correct, or delete information you submitted, subject to legal and operational recordkeeping requirements. You may also ask us to stop non-essential follow-up about an inquiry.

Security

We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure. Do not submit sensitive customer lists, health information, payment details, or passwords through the public audit form.

Children

This business-to-business website is not directed to children under 13, and we do not knowingly collect their personal information through it.

Changes

We may update this policy as the website or service changes. The effective date above will be revised when material updates are published.

Contact

Questions or privacy requests can be sent to hello@reviewcomplete.com.