Automated review requests that start when the job ends.

Review Complete connects one reliable completion signal to a short, respectful customer follow-up. The process stays consistent without creating another daily task for the owner.

See your starting point

Completed service work order on a dark blue workbench — The request process begins with a real completed-job signal.

From complete to requested—in six controlled steps.

Connect the right profile
An owner or manager authorizes the correct Google Business Profile. We configure the direct review link that opens the live form without extra searching.
Choose the completed-job trigger
Use an existing CRM or field-service event, a pipeline stage, a simple staff form, or an approved scheduled customer import.
Check in, then ask
The first message is a service check-in. The next message provides a direct, neutral request for honest feedback.
Follow up once
If the review link has not been clicked, one polite reminder keeps the request from disappearing beneath a busy day.
Handle replies with judgment
Opt-outs stop immediately. Complaints alert the owner for human care. Lower-rated public replies never become an improvised AI argument.
Review the monthly trend
Your summary shows new reviews, current rating, response activity, delivery health, and month-over-month movement.

The three-message core.

Short, timed, and built around the customer’s real experience—not a blast to a purchased list.

JobComplete

Same dayService check-in
Make sure the finished work looks right and open a human conversation.
Next dayDirect review request
Send the customer straight to the business’s live Google review form.
One follow-upPolite reminder
Nudge once if the link has not been clicked, then stop.

Illustrative workflow

Check-in example

“Hi [First Name], this is [Owner First Name] from [Business Name]. Just checking in to make sure everything looks good with the work we did today.”

Request example

“Thanks again for choosing [Business Name]. If you have 30 seconds, would you mind sharing your experience in a quick Google review? It genuinely helps us out. [Review Link]”

One reminder

“Just a quick nudge in case this got buried. If you have a moment, a short review would mean a lot to us. [Review Link]”

Your trigger path is confirmed before enrollment.

The free audit opens the conversation; a short technical preflight confirms the actual connection and a documented fallback before you sign.

Trigger pathHow it worksFallback and monitoring

Existing CRM or field-service systemA supported webhook or automation event sends the completed-job signal. Availability is verified against your exact account and plan.Failed events are flagged. A staff completion form or scheduled import can keep the sequence running.

Pipeline completion stageA staff member moves the job to a clearly named completed stage that triggers the workflow.Monthly delivery checks identify stuck or missing records.

Mobile completion formA short, bookmarked form gives technicians a universal phone-friendly trigger.Use this when the existing system cannot expose a reliable event.

Approved customer importA clean list is uploaded on a set schedule when no live trigger is available.Slower and more manual, but documented before launch rather than improvised later.

Integration-confirmed promise: we do not sell a “native integration” based on a software logo. The preflight names the actual event, access required, monitoring method, and fallback for your workflow.

The first month has a careful fast start.

Past customers are an opportunity—not permission to spam.

Established businesses often have recent customers who were never asked for a review. A one-time reactivation campaign can reach eligible contacts carefully while the ongoing completed-job sequence comes online.

We remove invalid, stale, previously reviewed, unresolved, or ineligible contacts and pace delivery instead of sending a sudden blast. The business confirms every contact came from a genuine prior customer relationship.

The customer never becomes a data point to exploit.

The guardrails are part of the workflow, not an afterthought hidden in onboarding.

1
No purchased or scraped contactsThe client confirms a genuine prior business relationship.
2
No sentiment filteringComplaint alerts and review eligibility remain separate.
3
Opt-outs are permanentRequests stop immediately and stay stopped.
4
Healthcare data needs a reviewed planWe minimize customer data and assess the workflow before onboarding regulated businesses.

Messaging responsibility is shared—and written down.

Review policy and permission to send a text are different questions. Onboarding assigns each responsibility before any customer message launches.

The business provides

Accurate brand and campaign information
The documented basis for contacting each customer
Confirmation that contacts are genuine customers
Approved message wording and escalation contacts
Any customer consent records the business is required to retain

We configure and monitor

A2P 10DLC registration coordination and sender setup
Business identification and STOP instructions
Quiet hours, permanent opt-out suppression, and pacing
Delivery failures and complaint escalation
Monthly workflow health checks

Important: a prior customer relationship alone is not represented as blanket legal consent to text. The business and its counsel remain responsible for determining the lawful basis for its message program.

What you see each month.

A short operational report keeps the system accountable without manufacturing busywork.

New review activity

New public review count and current star average.

Response activity

Which new reviews received responses and which still need human attention.

Delivery health

Failed sends, opt-outs, and issues that could interrupt the request sequence.

Month-over-month trend

Direction over time without promising a specific count or ranking outcome.